Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@ouia.style
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FAQ
Q: What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
Q: What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition with all tags attached. Please refer to our return policy page for more details.
Q: How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package.
Q: Are your bags made from genuine leather?
Yes, we offer a variety of bags made from genuine leather as well as other high-quality materials. Each product description specifies the materials used.
Q: Do your bags come with a warranty?
Yes, all our bags come with a one-year warranty covering any manufacturing defects.
Q: How do I know which beauty products are right for my skin type?
Each product page includes detailed information about the product, including suitable skin types. You can also contact our customer service for personalized recommendations.
Q: Can I return beauty products if I have an allergic reaction?
Yes, if you experience an allergic reaction, please contact us immediately for a return and refund. We may ask for proof of purchase and details of the reaction.
What should I do if an item is out of stock?
If an item is out of stock, you can sign up for restock notifications on the product page to be alerted when the item is back in stock.
Do you offer jewelry repairs?
Yes, we offer repair services for our jewelry. Please contact customer service for more information and to arrange a repair.
What materials are your scarves made from?
Our scarves are made from a variety of materials, including silk, wool, cotton, and cashmere. Each product description specifies the materials used.
